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Mission

To deliver exceptional training and consulting services to our clients and constantly exceed their expectations

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User Guide & FAQ

Frequently Asked
Questions

Find answers to the most common questions about the Safe in Town learning platform — from getting started and accessing courses to technical support and certificates.
Getting Started
Registration, login and first steps on the platform.
Courses & Learning
How to access, navigate and complete courses.
Technical Support
Troubleshooting, browser issues and contact help.

User Guide

What is the Safe in Town learning platform?expandcollapse
  • The Safe in Town learning platform is an online learning environment supporting professionals and volunteers in strengthening child safeguarding knowledge, practices, and policies.
Who is the platform designed for?expandcollapse
  • It is intended for officials, professionals, practitioners, and volunteers working in or interested in child safeguarding.
Is the platform free to use?expandcollapse
  • Yes, the platform is available free of charge.
Do I need to register to access the course?expandcollapse
  • Yes, registration is required to access the training programme and its content.
Why is registration necessary?expand collapse
  • Registration allows you to enroll in the course, track your progress, and access all materials and resources.
How do I log in to the platform?expand collapse
  • You can log in using your credentials via the login section on the platform.
What should I do if I cannot access my account?expand collapse
  • Please use the password recovery option or contact the platform support team at childsafeguarding@defenceforchildren.it.
What does the Safe in Town e-learning programme include?expand collapse
  • The programme includes interactive training sessions, exercises and tests to assess learning progress, and supporting materials for trainers and learners.
How is the training programme structured?expand collapse
  • The programme consists of eight interactive sessions designed to be completed progressively.
Is it necessary to follow the sessions in order?expand collapse
  • Yes, it is recommended, as each session builds on the previous one.
In which languages are the courses available?expand collapse
  • The courses are available in English (ENG), Greek (GR), Italian (IT), and Portuguese (PT).
Are the courses the same in all languages?expand collapse
  • All courses follow the same structure but are adapted to their national contexts to ensure relevance.
How do I start a course?expand collapse
  • From the homepage, select a course and begin with the first session.
How do I navigate the platform?expand collapse
  • The main menu is located on the left side. You can return to the homepage at any time using the home icon.
What can I find on the homepage?expand collapse
  • The homepage provides an introduction to the platform and access to courses, the glossary, the Resource Centre, and a video introduction.
What happens at the end of a session?expand collapse
  • You can proceed to the next session, return to the homepage, or access the Resource Centre.
What is the Resource Centre?expand collapse
  • The Resource Centre is an online hub providing additional materials to support and deepen learning on child safeguarding.
What can I find in the Resource Centre?expand collapse
  • It includes information on child safeguarding in the EU, further reading related to the training sessions, and references for professionals and volunteers.
Do I need to complete the course to access it?expand collapse
  • No, it can be accessed at any time.
Is the Resource Centre available in multiple languages?expand collapse
  • Yes, it is available in the same languages as the courses and reflects different national contexts.
Does the platform offer a Dark Mode?expand collapse
  • Yes. Click the moon icon in the top-right corner of the navigation bar to activate Dark Mode. The platform will switch to a dark background, making it more accessible and improving the overall use of the platform. Click the sun icon to return to the standard light display.
Cos'è la piattaforma di apprendimento Safe in Town?expandcollapse
  • La piattaforma di apprendimento Safe in Town è un ambiente di apprendimento online che supporta professionisti e volontari nel rafforzamento delle conoscenze, delle pratiche e delle politiche di tutela dell'infanzia.
Per chi è pensata la piattaforma?expand collapse
  • È destinata a professionisti, operatori, funzionari pubblici e volontari che lavorano nel campo della protezione dell'infanzia e dell'adolescenza o che sono interessati ad approfondire questo tema.
La piattaforma è gratuita?expand collapse
  • Sì, la piattaforma è disponibile gratuitamente.
È necessario registrarsi per accedere al corso?expand collapse
  • Sì, la registrazione è necessaria per iscriversi al corso, monitorare i propri progressi e accedere a tutti i materiali e le risorse di approfondimento.
Come si accede alla piattaforma?expand collapse
  • È possibile accedere alla piattaforma utilizzando le proprie credenziali tramite la sezione di login della piattaforma.
Cosa fare se non si riesce ad accedere al proprio account?expand collapse
  • Utilizzare l'opzione di recupero password oppure contattare il team di supporto all'indirizzo childsafeguarding@defenceforchildren.it.
Cosa include il corso di formazione Safe in Town?expand collapse
  • Il corso di formazione Safe in Town include 8 sessioni ciascuna delle quali prevede un video introduttivo, video lezioni e dispense scaricabili, contenuti interattivi, esercizi per valutare i progressi di apprendimento, e un centro risorse con materiali di supporto e approfondimento.
Come si naviga nella piattaforma?expand collapse
  • Il menu principale in alto permette di accedere ai corsi e al Centro Risorse nelle quattro lingue disponibili (italiano, inglese, greco e portoghese). Dalla homepage è inoltre possibile accedere alla pagina di presentazione del progetto e alla User Guide & FAQ. È possibile tornare alla homepage in qualsiasi momento cliccando su Home nel menu principale.
Cos'è il Centro Risorse e cosa contiene?expand collapse
  • Il Centro Risorse raccoglie materiali e risorse scaricabili per aggiuntivi per approfondire i temi della protezione dell'infanzia e dell'adolescenza a livello internazionale e locale. È disponibile in quattro lingue ( inglese, italiano, portoghese, greco) e accessibile in qualsiasi momento, senza necessità di aver completato il corso.
Come posso migliorare la leggibilità della piattaforma?expand collapse
  • È possibile attivare la modalità scura cliccando sull'icona della luna in alto a destra nella barra di navigazione. Lo sfondo diventerà nero, rendendo la lettura più accessibile. Per tornare alla visualizzazione standard è sufficiente cliccare sull'icona del sole.
Τι είναι η εκπαιδευτική πλατφόρμα "Safe in Town"; expandcollapse
  • Η εκπαιδευτική πλατφόρμα "Safe in Town" είναι ένα διαδικτυακό μαθησιακό περιβάλλον, το οποίο υποστηρίζει επαγγελματίες και εθελοντές στην ενίσχυση των γνώσεων, των πρακτικών και των πολιτικών που σχετίζονται με τη διασφάλιση της προστασίας των παιδιών (child safeguarding).
Σε ποιους απευθύνεται η πλατφόρμα; expand collapse
  • Απευθύνεται σε θεσμικά στελέχη, επαγγελματίες, ειδικούς και εθελοντές που δραστηριοποιούνται στον τομέα της παιδικής προστασίας.
Υπάρχει κόστος για τη χρήση της πλατφόρμας;expand collapse
  • Όχι, η πρόσβαση και η χρήση της πλατφόρμας παρέχονται εντελώς δωρεάν.
Απαιτείται εγγραφή για την πρόσβαση στα μαθήματα; expand collapse
  • Ναι, η δημιουργία λογαριασμού είναι απαραίτητη προκειμένου να αποκτήσετε πρόσβαση στο εκπαιδευτικό πρόγραμμα και το περιεχόμενό του.
Ποιος είναι ο σκοπός της εγγραφής;expand collapse
  • Η εγγραφή σάς παρέχει τη δυνατότητα παρακολούθησης της εκπαιδευτικής σας προόδου και σας εξασφαλίζει πλήρη πρόσβαση σε όλο το διαθέσιμο υλικό και τους πόρους της πλατφόρμας.
Πώς μπορώ να συνδεθώ στην πλατφόρμα; expand collapse
  • Η είσοδος πραγματοποιείται με τη χρήση των προσωπικών σας διαπιστευτηρίων, μέσω της ειδικής ενότητας σύνδεσης (login) της πλατφόρμας.
Τι πρέπει να κάνω σε περίπτωση αδυναμίας πρόσβασης στον λογαριασμό μου; expand collapse
  • Παρακαλούμε χρησιμοποιήστε την επιλογή ανάκτησης κωδικού πρόσβασης ή επικοινωνήστε με την ομάδα τεχνικής υποστήριξης της πλατφόρμας μέσω ηλεκτρονικού ταχυδρομείου στο: childsafeguarding@defenceforchildren.it
Τι περιλαμβάνει το πρόγραμμα ασύγχρονης εκπαίδευσης (e-learning) "Safe in Town"; expand collapse
  • Το πρόγραμμα περιλαμβάνει διαδραστικές εκπαιδευτικές συνεδρίες, ασκήσεις και τεστ για την αξιολόγηση της μαθησιακής προόδου, καθώς και εξειδικευμένο υποστηρικτικό υλικό για εκπαιδευτές και εκπαιδευόμενους.
Ποια είναι η δομή του εκπαιδευτικού προγράμματος; expand collapse
  • Το πρόγραμμα αποτελείται από οκτώ (8) διαδραστικές συνεδρίες, οι οποίες είναι σχεδιασμένες με τρόπο που να διευκολύνει τη σταδιακή ολοκλήρωσή τους.
Είναι υποχρεωτική η παρακολούθηση των συνεδριών με συγκεκριμένη σειρά; expand collapse
  • Ναι, συνιστάται η διαδοχική παρακολούθηση, καθώς η θεματολογία κάθε συνεδρίας βασίζεται στις γνώσεις που έχουν κατακτηθεί κατά τις προηγούμενες.
Σε ποιες γλώσσες είναι διαθέσιμα τα μαθήματα; expand collapse
  • Τα μαθήματα προσφέρονται στα Αγγλικά (ENG), Ελληνικά (GR), Ιταλικά (IT) και Πορτογαλικά (PT).
Το περιεχόμενο των μαθημάτων είναι κοινό για όλες τις γλώσσες; expand collapse
  • Όλα τα μαθήματα ακολουθούν την ίδια κεντρική δομή, ωστόσο το περιεχόμενό τους έχει προσαρμοστεί στo εκάστοτε εθνικό θεσμικό πλαίσιο, προκειμένου να διασφαλιστεί η απόλυτη συνάφειά τους.
Πώς μπορώ να ξεκινήσω ένα μάθημα; expand collapse
  • Από την αρχική σελίδα, μπορείτε να επιλέξετε το μάθημα που σας ενδιαφέρει και να ξεκινήσετε απευθείας με την πρώτη συνεδρία.
Πώς γίνεται η πλοήγηση στην πλατφόρμα; expand collapse
  • Το κεντρικό μενού περιήγησης βρίσκεται στην αριστερή πλευρά της οθόνης. Έχετε τη δυνατότητα να επιστρέψετε στην αρχική σελίδα ανά πάσα στιγμή, επιλέγοντας το σχετικό εικονίδιο (home icon).
Τι περιλαμβάνει η αρχική σελίδα; expand collapse
  • Η αρχική σελίδα παρέχει μια γενική εισαγωγή (συμπεριλαμβανομένου ενός εισαγωγικού βίντεο) και άμεση πρόσβαση στα μαθήματα, στο γλωσσάριο, καθώς και στο Κέντρο Εκπαιδευτικού Υλικού (Resource Centre).
Ποιες επιλογές έχω με την ολοκλήρωση μιας συνεδρίας; expand collapse
  • Μπορείτε να προχωρήσετε στην επόμενη συνεδρία, να επιστρέψετε στην αρχική σελίδα ή να μεταβείτε στο κέντρο εκπαιδευτικού υλικού.
Τι είναι το Κέντρο εκπαιδευτικού υλικού;expand collapse
  • Αποτελεί έναν διαδικτυακό κόμβο που παρέχει πλούσιο, συμπληρωματικό υλικό με στόχο την υποστήριξη και την εμβάθυνση της γνώσης σε θέματα διασφάλισης της προστασίας των παιδιών (child safeguarding).
Τι είδους υλικό μπορώ να βρω εκεί; expand collapse
  • Περιλαμβάνει πληροφορίες σχετικά με την παιδική προστασία σε επίπεδο Ευρωπαϊκής Ένωσης, προτεινόμενη βιβλιογραφία για περαιτέρω μελέτη, καθώς και χρήσιμες πηγές για επαγγελματίες και εθελοντές.
Απαιτείται η ολοκλήρωση των μαθημάτων για την πρόσβαση εκεί; expand collapse
  • Όχι, η πρόσβαση είναι ελεύθερη ανά πάσα στιγμή, ανεξάρτητα από την πρόοδό σας στα μαθήματα.
Το υλικό είναι διαθέσιμο σε πολλαπλές γλώσσες; expand collapse
  • Ναι, διατίθεται στις ίδιες γλώσσες με τα εκπαιδευτικά μαθήματα και αντικατοπτρίζει τις ιδιαιτερότητες του εκάστοτε εθνικού πλαισίου.
Διαθέτει η πλατφόρμα Σκοτεινή Λειτουργία (Dark Mode);expand collapse
  • Ναι. Πατήστε το εικονίδιο του φεγγαριού πάνω δεξιά στη γραμμή πλοήγησης για να ενεργοποιήσετε τη Σκοτεινή Λειτουργία. Το φόντο της πλατφόρμας θα γίνει σκούρο, κάτι που τη βελτιώνει σε όρους προσβασιμότητας και ευκολίας χρήσης. Για να επιστρέψετε στην κανονική φωτεινή προβολή, πατήστε το εικονίδιο του ήλιου.
O que é a plataforma de aprendizagem Safe in Town?expandcollapse
  • A plataforma de aprendizagem Safe in Town é um ambiente de aprendizagem online que apoia profissionais e pessoas voluntárias no reforço de conhecimentos, práticas e políticas de proteção de crianças.
Para quem foi concebida a plataforma?expand collapse
  • Destina-se a funcionários/as públicos/as, profissionais, técnicos/as e pessoas voluntárias que trabalham ou têm interesse na proteção de crianças.
A plataforma é gratuita?expand collapse
  • Sim, a plataforma está disponível gratuitamente.
Preciso de me registar para aceder ao curso?expand collapse
  • Sim, é necessário registo para aceder ao programa
Por que é necessário o registo?expand collapse
  • O registo permite-lhe inscrever-se no curso, acompanhar o seu progresso e aceder a todos os materiais e recursos.
Como faço login na plataforma?expand collapse
  • Pode iniciar sessão utilizando as suas credenciais na secção de login da plataforma.
O que devo fazer se não conseguir aceder à minha conta?expand collapse
  • Utilize a opção de recuperação de palavra-passe ou contacte a equipa de suporte da plataforma em childsafeguarding@defenceforchildren.it.
O que inclui o programa de e-learning Safe in Town?expand collapse
  • O programa inclui sessões de formação interativas, exercícios e testes para avaliar o progresso da aprendizagem, bem como materiais de apoio para formadores/as e aprendentes.
Como está estruturado o programa de formação?expand collapse
  • O programa consiste em oito sessões interativas concebidas para serem concluídas progressivamente.
É necessário seguir as sessões por ordem?expand collapse
  • Sim, é recomendado, pois cada sessão baseia-se na anterior.
Em que línguas estão disponíveis os cursos?expand collapse
  • Os cursos estão disponíveis em inglês (ENG), grego (GR), italiano (IT) e português (PT).
Os cursos são iguais em todas as línguas?expand collapse
  • Todos os cursos seguem a mesma estrutura, mas são adaptados aos contextos nacionais para garantir a sua relevância.
Como inicio um curso?expand collapse
  • A partir da página inicial, selecione um curso e comece pela primeira sessão
Como navego na plataforma?expand collapse
  • O menu principal encontra-se do lado esquerdo. Pode regressar à página inicial a qualquer momento utilizando o ícone de início.
O que posso encontrar na página inicial?expand collapse
  • A página inicial fornece uma introdução à plataforma e acesso aos cursos, ao glossário, ao Centro de Recursos e a um vídeo de apresentação.
O que acontece no final de uma sessão?expand collapse
  • Pode avançar para a sessão seguinte, regressar à página inicial ou aceder ao Centro de Recursos.
O que é o Centro de Recursos?expand collapse
  • O Centro de Recursos é um espaço online que disponibiliza materiais adicionais para apoiar e aprofundar a aprendizagem sobre a proteção de crianças.
O que posso encontrar no Centro de Recursos?expand collapse
  • Inclui informação sobre a proteção de crianças na UE, leituras adicionais relacionadas com as sessões de formação e referências para profissionais e pessoas voluntárias.
Preciso de concluir o curso para aceder?expand collapse
  • Não, pode ser acedido a qualquer momento.
O Centro de Recursos está disponível em várias línguas?expand collapse
  • Sim, está disponível nas mesmas línguas que os cursos e reflete diferentes contextos nacionais.
A plataforma tem Modo Escuro (Dark Mode)?expand collapse
  • Sim. Clique no ícone da lua, no canto superior direito da barra de navegação, para ativar o Modo Escuro. O fundo da plataforma ficará escuro, tornando-a mais acessível e fácil de usar. Para voltar à visualização normal em modo claro, clique no ícone do sol.
About the Project

About Safe in Town


Every year, millions of children across the world experience violence, often in places where they should feel safest: at home, at school, and in their communities. SAFE IN TOWN is an initiative dedicated to tackling this urgent issue by supporting the development and implementation of comprehensive, city-level child safeguarding policies.

City-Level Safeguarding

The project works with selected municipalities in Italy, Greece, Cyprus, and Portugal to create safer, inclusive, and child-friendly environments — embedding child protection directly at the closest level of governance to children.

Multi-Disciplinary Approach

SAFE IN TOWN promotes coordination among local authorities, service providers, communities, and children themselves to prevent violence, strengthen protection systems, and ensure effective responses when risks arise.

Innovative Policies & Practices

Following the EU Recommendation on integrated child protection systems, the initiative fosters child- and gender-sensitive referral mechanisms and evidence-based strategies aligned with the highest European standards.

Building Local Capacity

By building a strong local culture of safeguarding, SAFE IN TOWN aims to reduce risks, protect children, and empower them to thrive safely in their communities — now and in the long term.

🇮🇹 Italy
🇬🇷 Greece
🇨🇾 Cyprus
🇵🇹 Portugal
Read more about the project
 
 
EU Flag
 
Co-funded by the European Union

The Safe in Town Project has received funding from the European Union's Justice Programme, CERV (2021–27), under Grant Agreement n° 101195346. This document reflects the views of the authors only, and the European Commission cannot be held responsible for any use which may be made of the information contained herein.
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